Plan Your Visit

Opening Hours

The Anne Frank Legacy Museum welcomes visitors throughout the year, offering a poignant and educational experience. Please note that opening hours may vary, especially during holidays and special events. We strongly recommend checking our website or contacting us directly for the most up-to-date information before planning your visit. Pre-booking tickets online is essential due to high demand.

Our standard opening hours are detailed below:

Extended hours may be available during peak season. Check the Plan Your Visit page for specific dates and times. Please note that the museum may close early on certain days due to private events or maintenance. These closures will be announced in advance on our website and social media channels. To avoid disappointment, always verify the opening hours before your visit. For any further questions regarding opening hours, please contact our visitor services team at visitors@TheAnneFrankLegacyMuseum.org or call us at +31 55 611 8534.

Address and Directions

The Anne Frank Legacy Museum is located in the heart of Amsterdam, making it easily accessible by various modes of transportation. Our address is Prinsengracht 263-267, 1016 GV Amsterdam, Netherlands. We encourage visitors to use public transportation, as parking in the area is limited and can be quite expensive. The museum is a short walk from several tram and bus stops, and Amsterdam Central Station is approximately a 20-minute walk away.

By Public Transportation:

• Tram: Take tram lines 13 or 17 to the Westermarkt stop. From there, it's a 5-minute walk to the museum.
• Bus: Several bus lines stop near the Westermarkt. Check local transportation schedules for the most convenient route.
• From Amsterdam Central Station: You can take tram lines 1, 2, 5, 13 or 17 to the Westermarkt. Alternatively, it's a pleasant 20-minute walk along the canals.

By Car:

If you choose to drive, please be aware that parking in the city center is limited and expensive. We recommend using park-and-ride facilities on the outskirts of Amsterdam and then taking public transportation to the museum. Several park-and-ride locations are available, offering affordable parking and convenient connections to the city center. Be sure to check the parking rates and operating hours before you go.

Walking or Cycling:

Amsterdam is a very bike-friendly city, and cycling is a popular way to get around. You can rent a bike from several locations throughout the city. The museum also has bike racks available for visitors who choose to cycle. Walking is another great way to explore Amsterdam, and the museum is easily accessible on foot from many parts of the city. Follow the picturesque canals to the Prinsengracht and find the Anne Frank Legacy Museum at number 263-267.

Accessibility Information

The Anne Frank Legacy Museum is committed to providing an accessible and inclusive experience for all visitors. We understand that accessibility needs vary, and we strive to accommodate as many visitors as possible. Our goal is to ensure that everyone can learn about the life of Anne Frank and the important lessons of the Holocaust. We continually work to improve our accessibility offerings and welcome feedback from our visitors.

Wheelchair Accessibility:

The museum is wheelchair accessible, with ramps and elevators providing access to all public areas. Wheelchairs are available for loan on a first-come, first-served basis. Please note that some areas of the original annex are not fully wheelchair accessible due to the historic nature of the building. However, we offer alternative viewing options for these areas, including video presentations and detailed descriptions.

Visual and Hearing Impairments:

We offer audio guides in multiple languages, which provide detailed descriptions of the exhibits. Transcripts are available for visitors who are deaf or hard of hearing. Large-print materials are available at the information desk. Assistive listening devices are available for guided tours. Service animals are welcome.

Sensory Considerations:

The museum can be a busy and overwhelming place, particularly during peak season. We offer designated quiet areas where visitors can take a break and de-stress. We also provide sensory maps that highlight areas with high noise levels or strong stimuli. Visitors with sensory sensitivities are encouraged to visit during off-peak hours or to contact us in advance to discuss their needs.

Mobility Assistance:

Seating is available throughout the museum for visitors who need to rest. Staff members are available to provide assistance with mobility. If you require assistance, please do not hesitate to ask. We are happy to help in any way we can. You can contact us by phone or email to arrange any special requirements you might have before your visit. Dr. Lieselotte Vandenberg, our Accessibility Coordinator, can be reached at accessibility@TheAnneFrankLegacyMuseum.org or by calling +31 85 151 5482.

For more detailed information on accessibility services, please visit our Accessibility page. We strive to make your visit comfortable and informative, ensuring that everyone has the opportunity to learn and reflect on the significance of Anne Frank's story.

Rules and Regulations

To ensure a respectful and enjoyable experience for all visitors, we kindly ask that you adhere to the following rules and regulations during your visit to the Anne Frank Legacy Museum. These guidelines are in place to protect the artifacts, preserve the historical integrity of the site, and maintain a contemplative atmosphere for all.

Photography and Filming:

Photography and filming are strictly prohibited inside the museum. This is to protect the privacy of other visitors and to prevent damage to the fragile historical materials on display. Personal electronic devices must be silenced or turned off while in the museum.

Food and Drink:

Food and drinks are not permitted inside the museum. Please consume any food or beverages outside the museum premises. Water bottles are allowed but must be kept closed and stored in bags.

Bags and Personal Belongings:

Large bags, backpacks, and suitcases must be checked in at the coat check. Small bags are permitted, but they may be subject to inspection. Sharp objects, weapons, and other hazardous materials are strictly prohibited.

Respectful Conduct:

Please maintain a respectful and quiet demeanor throughout your visit. Talking loudly, running, or engaging in disruptive behavior is not permitted. Please be mindful of other visitors and their experience. Out of respect for the victims of the Holocaust, we discourage the use of cell phones while touring the museum. If use is essential, please step outside or into a designated quiet area.

Touching Exhibits:

Please do not touch or lean on any of the exhibits. The artifacts are fragile and irreplaceable, and must be protected. Stay behind designated barriers and follow all instructions from museum staff.

Smoking and Vaping:

Smoking and vaping are strictly prohibited inside the museum and on the museum grounds. This includes electronic cigarettes.

Following Staff Instructions:

Please follow all instructions from museum staff. Our staff members are here to assist you and ensure a safe and enjoyable visit for everyone. Failure to comply with these rules and regulations may result in expulsion from the museum. If you have any questions or concerns, please do not hesitate to ask a member of our staff. We appreciate your cooperation in helping us preserve the legacy of Anne Frank and the memory of the Holocaust. For further details, please contact museum security lead, Mr. Gerhardt Vermeer at security@TheAnneFrankLegacyMuseum.org.