Privacy Policy for The Anne Frank Legacy Museum Website
The Anne Frank Legacy Foundation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, TheAnneFrankLegacyMuseum.org (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
1. Introduction and General Provisions
This Privacy Policy applies to the Anne Frank Legacy Museum website and all related services. It outlines our practices regarding the collection, use, and protection of your personal data. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
The Anne Frank Legacy Foundation is located at Prinsengracht 263-267, 1016 GV Amsterdam, Netherlands. Our data protection officer, Ms. Liesbeth de Vries, can be contacted at privacy@TheAnneFrankLegacyMuseum.org.
2. What Data is Collected
We collect various types of data to provide and improve our services. The data we collect can be categorized as follows:
2.1 Personal Data
Personal data includes information that can be used to identify you directly or indirectly. We collect personal data in the following ways:
- Contact Information: When you contact us via email or phone, we collect your name, email address, phone number, and any other information you provide in your communication.
- Ticket Purchases: When you purchase tickets online, we collect your name, email address, billing address, and payment information. Payment information is processed securely by our third-party payment processor, Adyen, and we do not store your full credit card details on our servers.
- Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address.
- Donations: If you make a donation, we collect your name, email address, billing address, and donation amount.
- Job Applications: If you apply for a job, we collect your name, contact information, resume, cover letter, and any other information you provide as part of your application.
2.2 Technical Data
Technical data includes information about your device and how you interact with our website. We collect technical data automatically through the use of cookies and other tracking technologies. This data may include:
- IP Address: Your IP address is automatically collected when you visit our website.
- Browser Type and Version: Information about the browser you are using to access our website.
- Operating System: Information about the operating system of your device.
- Referring Website: The website you visited before navigating to our website.
- Pages Visited: The pages you visit on our website and the order in which you visit them.
- Time Spent on Pages: The amount of time you spend on each page of our website.
- Device Information: Information about the type of device you are using to access our website (e.g., desktop, mobile, tablet).
2.3 Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. For more information about the cookies we use, please see our Cookies Policy.
3. How and Why Data is Used
We use the collected data for the following purposes:
- Providing and Improving Services: To operate and maintain our website, provide customer support, and improve the user experience.
- Processing Transactions: To process ticket purchases, donations, and other transactions.
- Communication: To respond to your inquiries, send you newsletters, and provide you with information about our programs and events.
- Marketing: With your consent, to send you promotional materials and special offers.
- Analytics: To analyze website traffic and usage patterns to improve our website and services.
- Legal Compliance: To comply with applicable laws and regulations.
4. Data Transfer to Third Parties
We may share your personal data with the following third parties:
- Service Providers: We share data with third-party service providers who assist us with website hosting, payment processing, email marketing, and other services. These service providers are contractually obligated to protect your data and only use it for the purposes we specify.
- Legal Authorities: We may disclose your data to legal authorities if required by law or in response to a valid legal request.
We do not sell or rent your personal data to third parties.
5. Use of Third-Party Services
We use the following third-party services on our website:
- Google Analytics: We use Google Analytics to track website traffic and usage patterns. Google Analytics uses cookies to collect data about your interactions with our website. This data is used to analyze website performance and improve the user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Adyen: We use Adyen to process online ticket purchases and donations. Adyen is a secure payment gateway that encrypts your payment information and protects it from unauthorized access.
- Mailchimp: We use Mailchimp to manage our email newsletter subscriptions and send out email marketing campaigns. You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link in the email.
6. Data Storage and Protection
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission and storage.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to personal data to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. User Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Erasure: You have the right to request that we erase your personal data, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal data, including processing for marketing purposes.
- Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@TheAnneFrankLegacyMuseum.org.
8. Policy Regarding Children
Our website is not directed to children under the age of 16, and we do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at privacy@TheAnneFrankLegacyMuseum.org.
9. Changes to the Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date at the top of this Privacy Policy. Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Anne Frank Legacy Foundation
Prinsengracht 263-267
1016 GV Amsterdam, Netherlands
Email: privacy@TheAnneFrankLegacyMuseum.org
Phone: +31 924876434